Some Xiaomi and Redmi devices are facing a peculiar issue with many users recently complaining of facing a strange issue that has forced their phones to go on a continuous rebooting loop. This issue has earned the company a lot of heat on social media, with the company still to issue a fix.
And now Airtel, the telecom operators whose users also appear to be facing problems because of this issue, has come out and confirmed the issue. Taking to Twitter, Harmeen Mehta, the company's Global CIO, has said that the company is working with Mi India to fix crashing and other issues that some Airtel India users are experiencing with the Xiaomi phones.
She further confirmed that while a fix is awaited and will come from Xiaomi end, the telecom operator has put out a small tweak in the Airtel Thanks app to help users. She added in a second tweet that the issue is from Xiaomi's end, and will be fixed once the company releases a new update for Airtel users "tomorrow".
While the Airtel executive did not explain the issue being faced by users, several Airtel users have taken to the web to report that their devices are stuck in a boot loop after encountering a “Find Device Closed Unexpectedly” error. This issue has left their devices unusable, and as such is proving to be a great source of discomfort to them.
As of now, it's only Airtel that's come out and publicly highlighted the issue, with other telecom operators not saying anything on the matter. Earlier, Mi India had also released a statement acknowledging the issue, where it confirmed that it had observed certain Mi and Redmi devices encountering the issue of continuous rebooting. Taking customer feedback into consideration, the company confirmed that its team is working towards fixing the problem at the earliest.
In a statement it said, "It has come to our notice that Mi & Redmi devices are showing an error, causing unwanted rebooting of the device. It has been observed that certain lines of code are misbehaving during an app update. While we are working on fixing the issue with the App developer and rolling out a permanent update by early next week, we have put temporary containment measures in place, over the last 36 hours. This fix may need consumers to get their devices flashed at a service centre. At Mi India, customer experience is the topmost priority and we regret the inconvenience caused to them. As a committed brand, our endeavour is to continue delivering on our consumer expectations, thereby offering best user experience to everyone.”
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