ICICI Bank joins WhatsApp, customers can manage account on WhatsApp chat: Here is how

ICICI Bank joins WhatsApp, customers can manage the account on WhatsApp chat: Here is how

ICICI Bank announced on Wednesday it has collaborated with WhatsApp to provide a seamless banking experience to its customers. ICICI Bank launched a service that would allow the customers to manage their bank accounts through WhatsApp chat.

The new service by ICIC Bank would allow customers to check their savings account balance, last three transaction details, loan offers on their account and also check their credit card details. In case of loss of debit/credit card, customers can also block the card through WhatsApp. The ICICI Bank account holders can also track the deliverables, ICIC Bank ATMs near them and ICICI Branches.

Here’s how you can start ICICI Banking services on WhatsApp

If you are an ICIC Bank customer, you will have to add the number 9324953001 to your contacts and message Hi’ on 9324953001 from your registered mobile number to start the conversation. Post which, the bank will respond with the list of services available

To check your savings account balance, send a message to the above-mentioned number from your registered number saying

To check the last three transactions, send a message from your registered number saying either or

4) To check the limit of your credit card send a message saying

5) To block your card send a message saying

6) To find the nearest ATM branch send a message saying,

Talking about the services, Anup Bagchi, Executive Director, ICICI Bank said in a statement, It has always been our endeavor to offer improved convenience to our customers. Recently, we had rolled out ICICIStack’. Now, we have introduced this service to WhatsApp, one of the most popular instant messaging applications in the world. Our retail customers can execute a host of their banking requirements on their own, without visiting a branch. The services are instantaneous and secure. With the growing prominence of social media in every-day life, we believe that this would add immense convenience to our customers, as it allows them to the bank while they are on social media.

In case you are wondering whether the banking service on WhatsApp is safe or not, do not fret as all the messages that you send are secured with end to end encryption. Your account information will not be shared with anyone and you will also not have to enter any confidential details such as PIN or Password on WhatsApp.

Interestingly, even the non-ICICI Bank account holders can use these services to find the nearest ATM or bank’s branches. Even those who you don't have a savings account but use only credit cards of the bank can use these services to block or unblock their cards.